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Customer Engagement Transformation

Explore our Customer Engagement Transformation services.

Read the Report

Creating a better customer experience wherever, whenever, and however.

As customer behaviors and demographics change, your approach to engaging them has to follow their journey. With equal parts vision and technology, we can help advance your customer experience to reflect a more human-centric encounter and enable your operations to move toward outcome-based commercials.

  • Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.
  • Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.
  • Make it fast and easy for customers to collaborate with live agents when needed—and to escalate emergencies without delay.

Results you can measure.

$ 0 m
Cost savings from a complete customer experience redesign for a global retailer
0 %
Reduction in year-over-year contact minutes for a consumer manufacturer
0 %
Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

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Case Studies

White Papers

Weighing Cybersecurity Risk Factors in Life & Healthcare

November 7, 2017
We don’t have to go very far back in time for a good example...

How to Leverage Customer Analytics in the Retail Industry

September 29, 2017
As the retail industry turns increasingly digital, customers...
29 / Sep

How Big Box Retailers Can Create a World-Class Experience in Retail

September 29, 2017
Not many businesses understand the adage that “good news travels fast and bad news travels faster.” In today’s digital and mobile era, any experience ...
29 / Sep

Overcoming Healthcare’s Challenges in Design Thinking

September 29, 2017
In a recent posting we discussed “journey mapping” as a tool for improving customer experiences in the healthcare sector. This week, we share thoughts...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein
Adam Epstein
CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena
Mrs. Sherena
Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene
Mike Guardalabene
Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

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We take processes apart, rethink, rebuild, and deliver them back working smarter than ever before.
Latest Updates
  • Weighing Cybersecurity Risk Factors in Life & Healthcare November 7, 2017
  • How to Leverage Customer Analytics in the Retail Industry September 29, 2017
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We take processes apart, rethink, rebuild, and deliver them back working smarter than ever before.
Case Studies
Latest Updates
  • Weighing Cybersecurity Risk Factors in Life & Healthcare November 7, 2017
  • How to Leverage Customer Analytics in the Retail Industry September 29, 2017
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Admin October 2, 2017
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Why Choose Us?
Digital Transformation Services
What We Do?
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Join our team. Are you ready to change the game?

Are you ready to obliterate the status quo? Gone are the days of the mundane desk job. Passion starts from within, and we’re all about crafting a great space for our colleagues.
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We take processes apart, rethink, rebuild, and deliver them back working smarter than ever before.
Download

Report for 2016 1.7 KB

Our Brochure 1.25 KB

Do you have a business process that needs rethinking?

We help strengthen our client's brands by improving how they work. We rethink the process and work together to streamline it, rebuild it, and deliver it back smarter than before.
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