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PVQSQuality Assurance You Can Trust
  • Home
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    • Services Overview
      • Business Process Transformation
      • Customer Engagement Transformation
      • Digital Transformation Services
      • Custom HTML
    • Industries We Serve
      • Banking & Financial
      • Travel & Hospitality
      • Software & Hi-Tech
      • Custom HTML
    • Our Approach
      • 1. Iterate Design
      • 2. Validate Develop
      • 3. Optimize Deliver
  • About
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    • Mission & Values
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Our Approach

PROCESS IS IN OUR DNA. FROM DAY 1, THAT'S WHAT WE'VE DONE.

As a process transformation company, GLB rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics.

We have been helping customers, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences.

GLB’s process transformation services innovate at the intersection of business and technology to transform processes that realize our client’s vision. We are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle.

1. ITERATE DESIGN

We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • Design Research
  • Design Strategy
  • Digital Design
  • Creative Services

2. VALIDATE DEVELOP

We untangle complexity and connect dots. This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • Consulting
  • Project Management
  • Technology Strategy

3. OPTIMIZE DELIVER

We deliver anywhere in the world or in the cloud. Our global operation model and thousands of employees in 19 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

  • Solution Implementation
  • Customer Behavior Analytics
  • Process Engineering & Improvement

Results you can measure.

$ 0 m
Cost savings from a complete customer experience redesign for a global retailer
0 %
Reduction in year-over-year contact minutes for a consumer manufacturer
0 %
Improvement in customer satisfaction ratings for a large provider

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We take processes apart, rethink, rebuild, and deliver them back working smarter than ever before.
Latest Updates
  • Weighing Cybersecurity Risk Factors in Life & Healthcare November 7, 2017
  • How to Leverage Customer Analytics in the Retail Industry September 29, 2017
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We take processes apart, rethink, rebuild, and deliver them back working smarter than ever before.
Case Studies
Latest Updates
  • Weighing Cybersecurity Risk Factors in Life & Healthcare November 7, 2017
  • How to Leverage Customer Analytics in the Retail Industry September 29, 2017
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Report for 2016 1.7 KB

Our Brochure 1.25 KB

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What We Do?
  • Customer Engagement Transformation
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Join our team. Are you ready to change the game?

Are you ready to obliterate the status quo? Gone are the days of the mundane desk job. Passion starts from within, and we’re all about crafting a great space for our colleagues.
Industries We Serve
  • Banking & Financial
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  • Retail & Distribution
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We take processes apart, rethink, rebuild, and deliver them back working smarter than ever before.
Download

Report for 2016 1.7 KB

Our Brochure 1.25 KB

Do you have a business process that needs rethinking?

We help strengthen our client's brands by improving how they work. We rethink the process and work together to streamline it, rebuild it, and deliver it back smarter than before.
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